A SAFE SPACE TO RECONNECT
ExCel London is a safe environment; it is certainly not short of space and the staff are trained and committed to ensuring guests and suppliers feel confident and looked after when they on site. ExCel will be operating under the guidelines set by the industry and government guidelines to ensure everyone in the venue feels comfortable.
EVENT OPENING TIMES
Wednesday12th October 9:30 - 17:30
Thursday 13th September 9:30 - 16:30
GETTING TO EXCEL
How do I get to ExCel?
Plan your journey here
ULTRA LOW EMISSION ZONE
From 25 October 2021, the Ultra Low Emission Zone (ULEZ) includes ExCeL London. Please visit https://tfl.gov.uk/modes/drivi... to check whether your vehicle is subject to ULEZ charge.
Is there parking at the venue?
Parking costs £20 for up to 24-hours and is available on a first come, first served basis, using pay and display. If you are travelling to ExCeL London by road please use postcode E16 1XL to find us.
If your vehicle is taller than 1.9 meters, please report to the ExCeL Traffic office located on Sandstone Lane, E16 1DR and a member of a team will direct you to the parking location.
Do you have disabled parking bays and where are they located?
There are a number of disabled parking bays that are spread across the car park.
The Orange under-venue car park has the following spaces:
Zone 2: 11 bays
Zone 3: 15 bays
Zone 4: 4 bays
Zone 8: 12 bays
Zone 9: 5 bays
Zone 13: 6 bays
Zone 14: 28 bays
Zone 15: 4 bays
View the car park map for more details
What size are your disabled bays?
They are 5.90m x 3.60m.
Is your disabled parking free of charge?
Any vehicle displaying the disabled blue badge is still required to pay the car park charge.
Where are the disabled toilets?
The disabled toilets are located at the following points:
- Between halls S9/S10
- Between halls N10/N11 level 0
- At the back of the North Halls N4/S4
- South Gallery level 2 and the dock edge on Level 0
- Platinum Suite levels 2 and 3
- Prince Regent walkway
- Level 0 at the east end of the venue
- Capital Suite level 2 and 3
Is there a café/restaurant at the venue?
Food & Drink options can be viewed here
Is there a Prayer Room?
The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.
Is there WiFi?
At ExCeL there is free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using our standard log in, or via LinkedIn, Facebook, or Twitter.
Do you have a cloakroom at the venue?
Venue cloakrooms are open during event hours and are provided complimentary (subject to availability). The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0.
Can I charge my devices at the venue and how much does it cost?
There are charge boxes for phones located east and west of the venue near the entrances. The cost is £1.50 for 30 minutes and £2.00 for 50 minutes.
Can I bring my pet to the venue?
No, animals are not permitted on site with the exception of assistance dogs.
Do you have a Smoking policy?
ExCeL London operates a no smoking policy throughout the venue. Smoking is permitted outside the venue.. E-cigarettes and vaping are included in this.
FIRST AID & EMERGENCY
What happens if I require medical assistance?
You can approach any of the ExCeL team who can help you with a medical emergency or go to level 0 on the boulevard and down the stairs by N4/S4.
What's the procedure in the event of a fire emergency?
In the event of a fire emergency a siren alarm will sound and will be accompanied by a loud speaker announcement stating that fire evacuation is in process and everyone must leave the building. Fire exits are clearly marked and there are adequate fire marshals on site to ensure everyone leaves the building safely and indicates the location of the fire assembly points. Please do not attempt to leave site during an emergency evacuation as this may hinder emergency services gaining access to site. There are trained staff to assist those with impaired mobility and ensure they leave the building safely. Never attempt to re-enter the building until the ‘All Clear’ has been given.
How do I find a lost item during an event?
Excel works with lost property partner, NotLost, to reunite you with your lost items. If you think you've lost something at ExCeL London, please complete the form here.
Award-winning event. Shortlisted for seven industry awards.
Among the top 80 event organisers and agencies in the UK & Ireland.